Now I’ve had a lot of messages recently as we’ve once more opened recruitment so I thought I would write a post on it, that way whenever anyone asks I can give you all the best answer. I did all my recruitment three years ago, and I’m sure it’s changed since then, but there are a few tips and tricks I thought I’d share to help you attain your goal of being paid to travel the world. I was lucky with my recruitment, I applied once and secured the job. But don’t be deterred, if you don’t make it the first time send off an application again. I know many people who applied a few times! If you’re interested in my recruitment timeline, click here to read one of my first blog posts where I talked about it.
Before you read on, make sure that you’re meeting ALL these requirements. Recruitment is strict and if you don’t meet these requirements you will be disregarded as there are one hundred other people who do meet the criteria.
- At least 21 years of age at the time of joining
- Arm reach of 212 cm while standing on tiptoes
- Minimum height of 160 cm
- High school graduate (Grade 12)
- Fluency in English (written and spoken)
- No visible tattoos while you’re in Emirates cabin crew uniform (cosmetic and bandage coverings aren’t allowed)
- Can adapt to new people, new places and new situations
- Physically fit for this demanding role with a healthy Body Mass Index (BMI)
1: Tailoring Your CV
Your CV is super important when applying for the role of cabin crew and should be tailored to reflect the role of crew on board. I am not saying to lie and say you have done this, that and the other but explain your previous roles briefly in a way that sound similar to daily crew life. If you were a waiter/waitress what were your tasks, did you have a role that was safety focused or were you the receptionist of your place of work where you were the first face seen and representing the brand? It’s all about the way you describe previous employment so that you don’t sound like you’ve had zero customer service experience. Being cabin crew is primarily about customer safety and security, however our day to day life involves making that passenger experience the best one yet.
Additionally, if you have lived/worked abroad, highlight this. You are going to be moving abroad to Dubai, leaving behind your family and friends and experiencing a whole new culture. If the recruiters can see that this is something you’ve done before they’ll have an idea that you’re more easily adaptable to new people and surroundings. Remember, only 4% of applicants get the job, so you’re trying to sell yourself and make you stand out, so that you can be one of that 4%. Furthermore, this is the first thing the recruiters may see of you if you’re applying online. Remember, you never get a second chance at a first impression.
2: Submitting The Right Photographs
These are also super important, it’s what the recruiters are gonna get their first impression of you and what you look like! You need to submit four pictures in total. 1 full length formal photo, 1 identical passport sized photos and 2 smart/sophisticated photos.
For these pictures you’re ideally wanting to make yourself look like Emirates Cabin Crew without actually wearing the uniform. They’re quite specific with what they want you to wear in these pictures so make sure you follow these guidelines down to a tee.
|Closed fitted jacket
Knee length skirt
High heels (closed toed / no ankle straps)
Skin colour stockings
No neck scarves, no jewellery
No glasses, no colour contact lenses
Suit, shirt and tie
No piercings visible
No colour contact lenses
For females, you’re now going to need to style yourself as an Emirates Crew Member. If this is the sort of thing you’d like me to do a post on let me know, but I’ll briefly go over our image and uniform in relation to the photo guidelines here.
They want your hair in a bun for the photograph. We have to wear our bun low so that the hat can sit on our head without being knocked out the way by your hair. Whether you choose to pull your hair all back or place it in a parting is completely up to you. But hair must be slick and no hairs out of place. Secure fringes with hairspray/pins whatever you see best. If you have hair that is shorter than your collar bone, make sure it is neatly styled (ie: Straightened) and clipped back away from your face. This is the only exception where you can have your hair down, if it physically cannot go back into a bun. Additionally, if you dye/colour your hair make sure you don’t have roots showing or an obvious difference in colour. I used to dye my hair blonde and I’ve gone back brunette just for the ease with work and as it also costs a fortune to dye your hair blonde every six weeks in Dubai. If you can’t get to a salon etc, use some root touch up products to help mask the colour difference, but be aware this is something you’ll have to rectify when in Dubai. If you have ombre/balayage hair like myself, as long as there is no obvious colour difference between the top of your head and your bun this is fine. For example, make sure you can conceal the colour difference within the bun.
Next is onto the make up. A good coverage is required for work so get a good foundation to cover your face. Blush is recommended but not required. Mascara is a must and with this you can wear both or either eyeliner/eyeshadow. Eyeshadow colours must be neutral. In college we’re told “think Costa coffee” so a nice selection of browns are acceptable. I sometimes add a little sparkle into my eyeshadow if I’m feeling overly expressive that day. Eyeliner can be worn both on the top and bottom of your lid. Bronzer and highlight are always a good thing, it brings out the best in your face and adds to that all important smile. And most of all, the red lipstick. Find a colour that is true to your skin tone. What looks good on me might not look as good and vice versa. We’re recommended Ruby Woo by Mac and shade 1 in the Sephora Lip Stain. I’ve used both these but don’t rate them for flying. My favourites are Heartbreaker by Huda Beauty or the red lip by Rihanna’s collection Fenty.
For males, grooming must be impeccable and you HAVE to be clean shaven. You cannot have a beard at work, so please prepare for daily shaving.
Tips for this as posted by the recruitment team are:
- BIG happy smile (I cannot stress this enough)
- Full length (the top of your head & your shoes must be visible)
- Hands straight by side with both legs together. Stand up straight.
- You must be directly facing the camera
- Photo cannot be altered / photo shopped
- Good lighting – no shadows
- Sharp and in focus
Smart And Sophisticated Photos
Next up are your smart and sophisticated photos. These are to show what you look like more “naturally”. You will need 1x full length (standing, photo from head to toe) and 1x close up (standing, photo from head to waist) casual photos. Your attire and surroundings should be conservative and reflect your professional image. You must be standing up, straight, facing the camera, hands flat by your side with you hair behind the ears and shoulders.
Things to remember, Emirates is a muslim airline so clothing and image must be conservative. Shoulders must be covered and so must knees. For my images I sent off, I had a long sleeved top with black jeans and white converse. Whether this would be acceptable now, I’m unsure. Maybe a more smart shoe would be better now and they also do not want long sleeved shirts anymore. For this image I would straighten/curl hair and then tuck behind the ears so you can show your face off better. Ensure your make up is nice and neat, how you would do yours everyday. Red lipstick is NOT needed here, so remove this, they want to see you with and without this. Remember this picture is to only contain you. No group shots that you’ve taken from Facebook. Take this picture specifically for Emirates.
3: Assessment Day (Invitation Only)
When I was going through recruitment they also had open days, which anyone could show up to which were more of a CV/photo drop and so the recruiters could have more of a face to a name and link this up with your online application. Due to this excessive volume of applications, they now just do invite only assessment days which is where your interview process will seriously begin.
I am not going to lie, the recruitment process is intense, but so is this job! So it’s all in good preparation. I cannot comment on current recruitment as its over three years since I’ve done it, but I will talk about what I went through. Who knows, they might still follow a similar format.
Throughout the day was different stages with different group based tasks. One included being given a completely random item and in your group discussing and presenting how you could use this on board, we were given a sock.
As we progressed through the day, after each task we were given a short 10/15 minute break before we would come back and see if our name was still on the door. If it was, you were through to the next task, if not, your journey was over.
For those whose first language wasn’t English, they were given a language exam to which they had to be competent. So if English isn’t your first language, make sure you’re able to speak, read and write to a decent level.
At the end of the day, we were told we had been successful and would be back within a couple of days to do the final interview which was one on one and entirely question based.
4: Final Interview
Be prepared to answer questions about everything you have ever experienced in a customer service based experience. You will be asked to give examples of when you have done certain things in past jobs, how you are able to adapt to new cultures and work with people of all different backgrounds, nationalities and cultures. They want to know that you’re going to be able to blend in well at work and not be caught up in work conflict or causing them. Each day you will go to work with new people you have never met before with people from all over the world. This might be just be a quick 45 minute flight to Muscat where you barely have a chance to even remember peoples names, or it could be an eight day multisector trip to China where you’ll know everyones name and also their life story. There’s no routine with this job or “work colleagues” so the recruiters want to dig this out of you, where you have done this or something similar before.
Remember it’s okay to take a few seconds to think about the question, don’t rush straight into it without thinking about it. This is where you’ll go wrong and go off on a tangent. Breathe, and dazzle them with the experience you’ve got to share and don’t forget to let that personality of yours shine through. We have five service personalities: Personal, Thorough, Considerate, Pioneering, Cosmopolitan. Let this be seen, its what they want to see at work!
5: The Golden Call
After all this, you’ll be waiting for that all important golden call. You’ll be told that you’ve been successful and when your date of joining will be, if that is suitable for you. For me I was called 3rd July and joined 25th September. So there was a long time in between. You still have a lot to do in between this time. Dental, medical, visas, passport etc. You’ll be given your accommodation, your flights that you’ll be joining on and you’ll be able to start finding people you’re going to be joining with and getting excited together. There is a Facebook group called Emirates Joining Formalities In Progress for information and to find other people in your boat/date of joining. So, if you’re wanting to find like minded people, send a join request.
Pros And Cons
I’m going to be honest with you all now. This job is amazing, and a lot of the time you see everyone posting the amazing perks of our job on #EmiratesCabinCrew and there are a LOT of perks to post about but with highs there comes lows and you need to be aware of this before you uproot your life and move to the Middle East.
As you can see there are way more advantages than disadvantages, but each job comes with its highs and lows. Can you tell me one job that doesn’t have at least one down side? But as my Mum says, you’ve got to have the bad days to appreciate the good. Otherwise nothing would ever be good. Right, Mandz?
I can’t recommend applying enough. It’s one of the best decisions I’ve ever made. I only wanted to come for one year to eighteen months, and I’ve just signed another three year contract. If you’re thinking about it, or are worried take that leap. If its home sickness you’re worried about you can always bid for your home destination (if we fly close by or it isn’t a turn around) and get those home comforts. It’s a great job and I’m still yet to feel that “eugh I’m going to work” feeling three years in. I’m 65 countries in now and still counting, before this job I’d only been to 13 countries. I was so untravelled, and now I have this strong desire to visit somewhere new all the time.
I hope this post helps those who are currently applying or thinking about it. I’ve been as honest as possible with you, and if there’s anything else you want me to write on, let me know! Would a Q&A be something you’re interested in? How to get ready for work? A working day timeline? If you’re wanting to know what a day entails, read here, as I’ve already written on that. Just let me know!
Here’s the link for those wanting to apply: http://www.emiratesgroupcareers.com/cabin-crew/